FFTV Support 2012.net
August 8, 2011: FCC Update
New laws went into affect for owning and operating your own digital cable ready devices.
January 1, 2012: Support updates
We now include more information for set up and registration of your digital cable ready
February 17, 2012: Support updates
What to Say added.
March 21, 2012: Support Update
Individual Cable Company Contact added.
Direct FCC information
Tech Support Form Added
Request RMA Form Added
General Question Contact Form Added
June 15, 2012: WE SIMPLIFIED THE SUPPORT SITE! Rather than having a mile long menu
that is hard on the eyes, we have simplified the site! Easier to find the information your
looking for and easier form submissions.
COMING SOON: Customer advice section - see how other customers handled their cable
SORRY, BUT WE CANNOT ASSIST YOU WITH PROGRAMMING
ISSUES, ONLY YOUR CABLE PROVIDER CAN. WE PROVIDE THE
EQUIPMENT AND THEY (YOUR CABLE COMPANY) PROVIDES THE
SERVICE (PROGRAMMING). IF YOU RUN INTO PROBLEMS
DEALING WITH YOUR CABLE PROVIDER, THIS SUPPORT SITE
SHOULD HELP YOU OVERCOME THEM. IN THE EVENT YOU STILL
REQUIRE ADDITIONAL ASSISTANCE DEALING WITH THEM, WE
WILL GLADLY HELP YOU TO CONTACT THEM AND IF NECESSARY,
FILE A COMPLAINT WITH THE FCC AGAINST YOUR CABLE
DISCOUNTED PURCHASES (WHOLESALE) ARE BACKED BY A FULL ONE YEAR
EXCHANGE / UPGRADE WARRANTY.
FULL PRICE PURCHASES (RETAIL) COME WITH A 15 DAY MONEY BACK GUARANTEE
AND A FULL ONE YEAR EXCHANGE/UPGRADE WARRANTY.
ATTENTION: DUE TO SOME CUSTOMERS ATTEMPTING TO USE OUR EQUIPMENT TO
STEAL CABLE PROGRAMMING, WE NO LONGER OFFER A NO QUESTIONS ASKED MONEY
BACK GUARANTEE. TO RECEIVE A REFUND, YOU MUST PROVIDE PROOF FROM YOUR
CABLE PROVIDER THAT THE UNIT IS INCOMPATIBLE OR THAT THEY WILL NOT ALLOW
YOU TO USE YOUR OWN EQUIPMENT. YOU MUST ALSO PROVIDE PROOF THAT YOU
HAVE FILED A COMPLAINT WITH THE FCC AGAINST YOUR CABLE PROVIDER.
CUSTOMERS WHO NOTIFY US THEY HAVE FILED A COMPLAINT WITH THE FCC WILL
HAVE THEIR MONEY BACK GUARANTEE TIME EXTENDED UP TO 6 MONTHS TO ENSURE
THEY HAVE AMPLE TIME TO DEAL WITH THE FCC AND THE CABLE COMPANY.
IF AT ANYTIME IT IS DETERMINED BY YOUR CABLE PROVIDER THAT THERE IS A
PROBLEM WITH THE UNIT, WE WILL REPLACE IT OR REFUND YOU IN A TIMELY MANNER.
HOWEVER, IF YOU RETURN A BOX SAYING IT IS BROKEN AND IT TURNS OUT THAT THE
UNIT IS SIMPLY NOT AUTHORIZED, YOU WILL NOT BE REFUNDED.
To File a Complaint with the FCC against your cable provider,
please click either of the FCC Tabs on the left or CLICK HERE.
KNOW YOUR RIGHTS!
You have the right to: receive accurate information from your cable operator
about CableCARDs; install your CableCARD yourself; have a technician show
up with the correct number and type of CableCARDs if you opt for professional
installation; and receive a discount from a package price if you choose to use
your own CableCARD-ready device rather than lease the operator’s set-top box.
Retail CableCARD-Ready Devices
A retail CableCARD-ready device is a television, set-top box, or device that
connects to a personal computer that you can plug directly into your cable
system to receive cable channels without having to lease a set-top box from
your cable operator. As most cable operators provide some or all of their
channels in digital format, old (analog) cable-ready television sets no longer
work for all channels.
Benefits of Retail CableCARD Devices
- Many consumers prefer the convenience (and cost savings) of being able
to receive their cable programming without having to lease a set-top box
from their cable operator.
- You will be able to take your CableCARD-ready device anywhere in the
country and know it will work on cable systems offering digital services –
all that is needed is a cable operator-provided CableCARD.
- Your CableCARD-ready device may have features that the set-top box
the cable operator leases does not, such as access to Internet video or
advanced searching and recording functions.
|TECHNICAL SUPPORT HOURS
MONDAY - FRIDAY 11:00 AM - 4:00 PM EST
CLOSED SATURDAY & SUNDAY
PLEASE ALLOW UP TO 1 BUSINESS DAY TO RECEIVE A REPLY.
NOTE: MOST TECHNICAL SUPPORT CAN AND WILL BE HANDLED BY EMAIL.
IN THE EVENT YOU REQUIRE PHONE SUPPORT AN APPOINTMENT WILL BE
SCHEDULED FOR YOU.
PLEASE DO NOT REQUEST PHONE SUPPORT BEFORE REQUESTING NORMAL
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